What should I do if I have problem accessing the videos in a web browser/PC?

What should I do if I have problem accessing the videos in a web browser/PC?

Some users may have trouble streaming/viewing class videos. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari, etc.

This is a step process to follow until the issue is resolved so do them one at a time. Most are resolved within the first one or two steps thankfully:

* Clear your cookies, and cache in your web browser, and try.
* Try refreshing the course page.
* Change your Web browser language to **English**.
* Check your internet connection.
* Try using a different system/device.

If you continue to experience problems, please contact our dedicated Customer Support Team at "support@upskillist.com" with device information like the version of the Web browser along with Operating System details.

    • Related Articles

    • How long will I have access to the course videos?

      You will have access to the course videos as long as you are an active subscribed member of Upskillist. If you experience any issues accessing the videos, please do not hesitate to contact our dedicated Customer Support at "support@upskillist.com"

    • How do I access the class/lesson videos?

      All the classes are pre-recorded videos and are made available to view in your Member's area once you enrol in a course. You will have access to course videos for as long as you have access to your account. You can access the recording under the ...

    • Can I download the lesson videos?

      The course videos are only available to stream with an active internet connection and these are not downloadable due to copyright issues. However, there is no restriction on watching the videos any number of times as long as you have access to your ...

    • Is there a restriction on how many times I can view the course videos?

      Absolutely not. You can watch the lesson videos as many times as you like whilst you have an active subscription. Once you log in, go to your course page and click on the "Content" section and then, click on the "Play" button on the video to watch.

    • Why is my lesson video not playing?

      Please follow the below-troubleshooting steps if you are facing any issues in playing the videos: Please use Google Chrome/Firefox browser with flash player installed and check. To ensure you have no issues, please clear your cookies and cache in ...